We aim to send all orders within 24 hours of receiving your order. If there are likely to be any delays, we will email you. An email will be sent telling you when the order will be dispatched. PLEASE CHECK SPAM IF YOU HAVE NOT RECEIVED ONE.

All orders are sent 1st Class Royal Mail. Large or heavy parcels will go by Courier, which can take 3 to 5 working days - although usually quicker. Delivery is attempted 3 times then returned. Extra postage will be needed to resend. All packages will have proof of postage. Some orders will have to be 'Recorded - Signed For', at our expense. There is a maximum postage cost of £15.00 and a minimum cost of £3.95.

All UK orders over £60 are Free Delivery.

Unless the Item or Items are damaged on delivery, any returns are paid for by the Customer.

Deliveries to the Highlands of Scotland, the Isle of Man and the Shetlands may incur an extra charge, you will be contacted for this.

WE DO NOT SHIP OVER SEAS, ONLY UK MAINLAND.

IN CASE OF DAMAGE

If the package is damaged and it is 'signed for' please note 'damaged' or 'not inspected' where you sign. Please keep all wrapping and packaging. Please let us know as soon as possible what the damage is. We can then decide the best course of action. Rest assured you will not be out of pocket.

If you require recorded or special delivery, please email htpps://www.fantasia-gifts.co.uk/contact   and we will let you know the extra costs involved.