In any interaction you may have with Fantasia Gifts, we collect information in two possible ways:

1. When you directly give it to us (“Direct Data”) When you visit our website, register for an account with us, purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our site, like ‘Add to Basket’. All this information requires a direct action by you in order for us to collect or process it.

2. When our systems collect information or data as you use our website (“System Data”) When you visit and use our website, there is information collected automatically about your visit that is necessary to operate our website service. This information is captured through the use of cookies. You can see what information we collect about you below.

What are cookies?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions in order to improve your shopping experience. We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them:

• Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket”.
•Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
•Customer preference cookies – when you visit our website, these cookies will remember your preferences (like your language or location), so we can provide a more personalised shopping experience.
•Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience on our website may be affected.

Our cookies collect two types of information:

• “personally identifiable” information (meaning it can be used to specifically identify you); or
• “non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you i.e. anonymous data like your unique customer number). In this policy, when we explain the different information we collect about you, we aim to confirm if it is personally identifiable or non-personally identifiable information. The simplest way to explain the specific information we collect about you is to look at every different point of interaction you may have with Fantasia Gifts, as we collect different information at different points in your user or customer journey. These interaction points include the following:

Whether you are logged in to your account whilst visiting our website or not, the cookies and code on our website will track your IP address, your location, the type of device you’re using and the browser you’re using. Cookies will also track the date and time of your visit, the pages of the site you visit and how long you spend on those pages.  To register for an account you need to provide us with your name, an email address and a password, all of which you directly submit. If you register for an account.

When you login, you will need to submit your email address and password. This is so that our systems can log you into the correct account.